Seminar C – Difficult Clients, Difficult Situations: Practical Ways to Manage Professional Conversations
Learning how to manage difficult circumstances or conversations is a vital skill for the attorney who is also considered a counselor. It could be a client who is normally reasonable but facing a stressful situation, either financial or familial; or a client who is just plain hard to work with. It may be opposing counsel in a negotiation that is heading south, or a person in our firm with whom we must work every day. Panelists who include a practicing psychologist/attorney will discuss common difficult situations, personalities and problems faced by trust and estate practitioners and review the wrong way and a better way to manage conflict resolution. Attendees will gain concrete guidance on how to resolve a number of professional difficulties in a successful manner.
Speakers:
ACTEC 2012 Annual Meeting March 6 – 11, 2012 Miami Beach, FL
